Knowledge base

Shipping & Delivery - Living Proof (3)

Shipping Information (3)

• How long does shippimg and delivery take?
• Which countries do you ship to?
• How much does delivery cost?

Where is my order? (5)

• Where is my order and how can I track it?
• My order hasn't shipped yet?
• What should I do if my order hasn’t arrived?

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I have an issue with my delivery (5)

• Tracking says delivered but I have not received
• My tracking has not been updated
• My delivery is being returned to sender

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Returns & Refunds - Living Proof (1)

Returns Policy (6)

• Returns policy & how to return a product
• Can I exchange my product?
• Can I return a Gift?

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Product Information - Living Proof (1)

Product information (6)

• Something I want is discontinued. What do you suggest instead?
• Do you offer free samples?
• What makes our Perfect hair Day™ Dry Shampoo different?

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Promotions & Discounts- Living Proof (1)

Promotions (4)

• Terms & Conditions: Promotions and Gift with Purchases
• Are there any discounts I can use on my order?
• I'd love to collaborate, who should I contact?

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My Account & Payments - Living Proof (2)

Payments (5)

• Which payment methods do you accept?
• Remember My Card Details at Checkout
• When will I be charged for my purchase?

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My Account (4)

• How do I unsubscribe from your newsletter?
• How do I delete my account?
• How do I create an account?

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Orders- Living Proof (1)

Order Queries (4)

• I've not received my order confirmation
• I have a missing, incorrect, damaged, or faulty item
• Can I cancel or amend my order?

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