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Shipping & Delivery - Living Proof (4)
Delivery Options (3)
What delivery services do you offer?
Do you offer International delivery?
Which countries do you ship to?
Order Status & Tracking (6)
What should I do if my order hasn’t arrived?
Where is my order and how can I track it?
My order hasn't arrived in time, please can you help?
View all 6
Order Changes & Cancellations (3)
Can I cancel or amend my order?
Can I amend my shipping details after I've placed my order?
Can I redirect my parcel to a different address?
Order Queries (3)
I have a missing, incorrect, damaged, or faulty item
An item is missing from my order. What should I do?
My order has arrived and the packaging is damaged
Returns & Refunds - Living Proof (3)
Return Policy (4)
What is your returns policy?
Can I exchange my product?
Can I return a Gift?
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Return Process (2)
How do I return my order?
Will you contact me when you’ve received my return?
Refunds (3)
How long does it take to get my refund?
Why have I received an email saying the item I've ordered is refunded?
My card is no longer in use?
Payments & Subscriptions - Living Proof (2)
Payments (4)
Remember My Card Details at Checkout
The payment for my order is declined?
When will I be charged for my purchase?
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Subscriptions (1)
Do you still offer Auto-Replenish?
Promotions & Rewards - Living Proof (1)
Promotions (5)
I'd love to collaborate, who should I contact?
Are there any discounts I can use on my order?
My samples are missing
View all 5
Product Information - Living Proof (2)
Product information (4)
Something I want is discontinued. What do you suggest instead?
Do you offer free samples?
What makes our Perfect hair Day™ Dry Shampoo different?
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Consultation (1)
Complimentary Hair Consultation
Orders & Account - Living Proof (2)
Order Queries (2)
I've not received my order confirmation
What is maximum order quantity?
My Account (4)
How do I delete my account?
How do I create an account?
How do I unsubscribe from your newsletter?
View all 4