What is your returns policy?

If you’ve changed your mind on an item, we’re happy to accept returns within 30 days of purchase for a refund, subject to the conditions below.

Return Eligibility:

• Items must be new, unused, and in their original packaging.
• Opened or used items, or those with broken seals, cannot be returned due to safety reasons.
• Only products purchased directly from Living Proof (www.livingproof.co.uk) are eligible for return.
• Returns must be made within 30 days from the date of purchase.
• We are unable to process returns or refunds for products purchased from other retailers or suppliers.
• If your order included a free gift, this must also be returned to qualify for a refund if the paid for item is being returned.
• We do not accept partial returns of bundles or sets. Only complete sets can be returned.

Refunds & Shipping Costs:

• Postage costs for both delivery and returns are non-refundable, unless stated otherwise by our Customer Care team.
• Refunds can take up to 10 working days to process once the item has been receipted at our warehouse.

Inspection & Processing:

All returned items will be opened and inspected upon arrival. Products that have been tampered with, will not be refunded.

If you have any questions, please reach out to our Customer Care team for assistance. 

To submit your return request, please fill in our Returns form here.